Refund policy

Returns are accepted depending on the item and applicable return terms. Items must be returned unused, unworn, undamaged, with tags and original packaging. Please contact us at alzujajsouq@gmail.com before returning an item to confirm eligibility and receive return instructions. Return shipping costs for change-of-mind returns are the customer’s responsibility unless otherwise stated or required by law. Damaged, defective, or incorrect items should be reported immediately. Some items may be non-returnable, and exchanges are subject to availability and approval.

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method, and processing times may vary depending on your bank or payment provider. If your refund is delayed, please contact us. This policy does not affect your rights under applicable consumer protection laws. For cancellations, returns, exchanges, or any return-related questions, contact alzujajsouq@gmail.com.